Grievance redressal

Should you wish to contact us about any customer complaints or grievances, please write to us at:

Alternatively, please write directly to the DIFC branch at:

Kotak Mahindra Bank (DIFC Branch)

Office #703, Level 7, Office Tower 2
Al-Fattan Currency House, DIFC, PO Box 16498
United Arab Emirates

Telephone: +971 4 3544455

Grievance redressal framework

  • The Branch will normally send a written acknowledgement of the complaint within three working days of receipt of a complaint
  • Not later than six weeks from receipt of the complaint, the Branch will endeavor to issue a full written response which will cover all the points raised by the customer.
  • The Branch will provide a written response to the complainant within 15 business days of receipt, advising the complainant of any delay (including the reason) in dealing with the complaint and give an indicative date when a final response will be given.